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Exploring Service Productivity de Claudia Lehmann

Exploring Service Productivity: Markt- und Unternehmensentwicklung Markets and Organisations

Autor Claudia Lehmann
en Limba Engleză Paperback – 26 iul 2018
Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
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Specificații

ISBN-13: 9783658230357
ISBN-10: 3658230355
Pagini: 368
Ilustrații: XXI, 344 p. 70 illus.
Dimensiuni: 148 x 210 x 20 mm
Greutate: 0.48 kg
Ediția:1st ed. 2019
Editura: SPRINGER VS
Colecția Markt- und Unternehmensentwicklung Markets and Organisations
Seria Markt- und Unternehmensentwicklung Markets and Organisations

Locul publicării:Wiesbaden, Germany

Textul de pe ultima copertă

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia. 

Contents 
  • Systematic literature review on service productivity 
  • Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective 
  • An interactive service productivity model 

Target Groups
  • Lecturer and students of service and innovation management, aviation and airport management, airport planning 
  • Innovation manager, customer and user experience manager, airport manager and planer  

The Author 
Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity. 

Caracteristici

Comprehensive and unique study explore service productivity from different perspectives