AN ANTHOLOGY OF HOME, HEART, HEALTH, HOLIDAY & HELL GOING OFFLINE: "DIABOLICAL DIAGNOSTICIANS" How one woman's world turns into a nightmare against a faceless unhelpful computer company, who refuse to admit they're in the wrong. GOING OFFLINE: "HELP AT HAND" How Gail seeks to turn the tide by consulting solicitor Peter Raven. GOING OFFLINE: "COUNTER ATTACK" How Gail gives as good as she's been given. GOING OFFLINE: "SETTLEMENTS" How Gail hangs on in there to the bitter end... CAR WINDOWS 1978: Five year old Tommy finds inspiration to help time pass quickly on long car journeys during the school holidays. FLY IN THE OINTMENT Malcolm's obsession with a persistent housefly hides a deeper-seated problem. KITCHEN WINDOW Veronica's Video Diary project captures more than she bargained for... THE FINAL ARRANGEMENT Marge just can't wait for son Ian to tie the knot with Deborah.