This book is designed to help MIS and information center managers and their staffs to efficiently and cost effectively meet the needs of end-users in their organizations. Focusing on managerial aspects of information centers, Robert J. Thierauf explores the ways in which new information technology--spreadsheets, query languages, report writers, word processing, etc.--can be placed in the hands of end-users without the interdepartmental conflict and loss of systems control often associated with such transitions.