Effective Feedback Skills: PRACTICAL TRAINER S.

Giving effective feedback is one of the key skills a trainer must master in order to maximize the effect of training and development. With detailed advice on providing the wide variety of types of feedback needed, this fully revised new edition includes practical advice on the role of debriefing, on- and off-the job feedback, and summarizing sessions. Complete with checklists and ideas for creating a supportive training climate, the book demonstrates how to give effective feedback with tact and shows how to deal with defensiveness.