The book is intended to be user friendly and accessible. The reader will gain a clear overview of the process and a good understanding of the underlying rationale for the different elements that make up a service improvement project. Features of the book will include:

• Boxes outlining key facts, definitions and concepts linked to recommended further reading
• A worked example which builds from chapter to chapter to exemplify the steps involved
• Vignettes exploring potential problems and pitfalls
• Practical support and guidance on project planning and time management
• Information on open access resources, websites and published examples of service improvements
• Reflective exercises
• Check lists and action points
The book is intended as a main text for undergraduate health and social care students undertaking a service improvement project as their final year dissertation. It could also be recommended reading on modules which contain a service improvement element or look at leadership and change management in health and social care. Ideally it would be stocked by libraries within health and social care organizations where service improvement is undertaken.