In a hospital or other health care provider system poor communication may become mis-/mal-communication that can be detrimental or even harmful to patients. Sometimes even fatal. How do we prevent such tragedies? By applying the Theory of Mutual Respect and Collaboration. In this book with real life stories from patients, doctors and nurses, Kamran Hasni, MD and Mary Perkins, RN, MSN, MHA provides insight into how to avoid the chaos of mal-communication.