The possibilities for the Australian VA, and the worldwide industry itself, are boundless - limited only by its weakest link. Discovering the VA opportunity was, for me, not unlike the euphoria that one feels upon discovering a glittering diamond in a bed of rocks To create a sustainable and renowned industry, I believe that we need to work together collaboratively in order to create an industry that demands excellence; excellence in service and skill, excellence in quality, excellence in its individual operators, and most of all, excellence in outcome for its clients.