Diplomacy is the delicate art of managing people and relationships. It is the greatest instrument we have for making and keeping peace, and to counter our adversaries. It's an indispensable skill - whether you're an ambassador, a business leader or a hapless spouse. Sir Rodric Braithwaite, former ambassador to Russia and one of the most experienced diplomats in modern British history, dispenses his wisdom on the past, present and future of diplomacy. Reflecting on his experiences since 1955 - meetings with Kissinger, talks with the IRA and negotiations in Moscow as the Soviet Union collapsed - he uncovers the essential qualities that make a world-class diplomat, and reveals what Britain must do next to keep good relations in unstable times.