Every organization either gets better or worse every day, to stay the same is to regress. Within every organization, there are two types of people, those who make it better and those who do not. The people that make it better are the Difference Makers and the ones who don't are the Placeholders. The Difference Maker pushes and pulls his team to grow and improve, while the Placeholder digs in and must be drug along for the ride. The battle rages on each day between the Difference Maker and Placeholder with the fate of the organization in their hands. Have you ever wondered why some people make a difference? What is the "it" that some people seem to have been born with that allows them to be so successful? If you think of those people in your life who fit this description, you will find they have certain virtues in common. Those virtues are the topic of this book, and what you will find is they were not actually born with them. Rather, they developed them throughout their life and applied them to their own unique circumstances to make the world around them a better place. To be the person that makes the difference, makes all the difference in the world.