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Developments in the Call Centre Industry: Analysis, Changes and Challenges de Julia Connell

Developments in the Call Centre Industry: Analysis, Changes and Challenges: Routledge Studies in Business Organizations and Networks

Editat de Julia Connell, John Burgess
en Limba Engleză Hardback – 15 iun 2006
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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Specificații

ISBN-13: 9780415357029
ISBN-10: 0415357020
Pagini: 224
Ilustrații: 4 b/w images, 26 tables and 4 line drawings
Dimensiuni: 156 x 234 x 18 mm
Greutate: 0.47 kg
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Seria Routledge Studies in Business Organizations and Networks

Locul publicării:Oxford, United Kingdom

Public țintă

Postgraduate

Cuprins

1. Call Centre Characteristics 2. Call Centre Location and Job Revitalization 3. Call Centres Anywhere, Anytime, Anyplace

Descriere

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).