Why is it that some employees, regardless of their strong skills and knowledge base, still underperform? The answer may lie in other root causes in the workplace: the environment or culture, the available tools and resources or a lack of systems or processes.

Isolating a root cause-and its corresponding performance opportunity- is the first step in helping an employee develop and grow. Only then can a targeted solution, whether a job redesign or one-on-one coaching or training, be identified and applied so that individuals can achieve peak performance. Developing Exemplary Performance One Person at a Time lays out a simple process to identify the "right" performance focus-one exemplary strength that can be leveraged and one "expandable" strength with development potential-and turn it into results that support an organization's overall strategy and success.