DESIGNING SYSTEMS & PROCESSES

Designing Systems and Processes for Managing Disputes features a hands-on, interdisciplinary approach with wide-ranging practical applications. Seven real-life case studies and numerous examples have students designing and implementing a process for resolving and preventing disputes where traditional processes have failed. This is a must-read for students and practitioners alike.

New to the Second Edition:

• A chapter-long focus on facilitation skills for designers
• The addition of a seventh central case study related to processes following the Trayvon Martin shooting in Sanford, Florida
• A new appendix with an overview of mediation for students who have not taken a prior course in mediation
• An interesting new story by a Brazilian judge who used Designing Systems and Processes for Managing Disputes to create new processes to resolve multiple cases, some pending over 20 years, arising from lands taken to create a new national park
• A new question focusing on the issues related to designing court-connected mediation programs
• Updates throughout all chapters and the appendix

Professors and students will benefit from:

• Focus on skills development for dispute systems designers
• A multidisciplinary approach
• Biographies of designers, providing students with a sense of how to get into dispute systems design work
• An appendix assisting students who have no background in dispute resolution, with brief overviews of negotiation, mediation, and arbitration
• Problems and exercises to help students apply their learning
• Examples of complex disputes
• Featured disputes including eBay, a child abuse claims tribunals, court-related mediation, intra-institutional disputes, and community and post-violence conflicts