Have you started your day feeling happy with the world, but find it going rapidly downhill because of the difficult situations you face? Do you feel you're not in control during these situations? Do other people try to manipulate you? Difficult situations arise for everyone at work, but armed with the tools you need to handle them constructively, you'll be able to regain control and manage your side of any transaction. Dealing with Difficult Situations is essential reading for anyone who wants to handle difficult behaviour and take back control during life's difficult situations.