Practical guidance and insights into crisis leadership from a crisis management expert with three decades of in-the-trenches experience. This is a a guide for crisis champions who routinely live a Jekyll-and-Hyde existence between wildly contrasting boardroom-based planning sessions and crisis operations room emergencies. It contains strategies and concepts that are not often found in books, but which are being used by crisis teams world-wide. The book is written for executives, senior managers and crisis team leaders, but anyone with an interest in crisis leadership will find it valuable. What reviewers are saying: "A wonderfully succinct and authoritative guide" "Full of common sense and objective advice" "A gem of a book, offering immediate practical advice to senior managers"