The Forgotten Leg of Quality: Customer Service
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Essential Statistical Concepts for the Quality Professional
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Automotive Audits: Principles and Practices
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My Years on the Radio - 1996 - 2000
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Automotive Process Audits: Preparations and Tools
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Advanced Product Quality Planning: The Road to Success
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Quality Assurance: Applying Methodologies for Launching New Products, Services, and Customer Satisfaction
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Introduction to Risk and Failures: Tools and Methodologies
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Why I Am an Eastern Orthodox Christian
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Revisiting Engineering Ethics: A Primer Review
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