Communication is one of the most basic functions in any organization. There are several essential elements to making business communications work; these include structure, clarity, consistency, medium, and relevancy. This guide covers those areas within the following chapters: Essential foundations of success, Preparation, Face-to-face communication, Putting it in writing, Electronic Communication, On your feet, Being persuasive, and Negotiating. This Smart Skill guide will enable you to target and convey your information through software, telephone or in-person methods. Regardless of what medium you use, effective communication means your message is received clearly and is understood entirely.