Part I: Sending & Receiving Electronic Mail Topic 1 - Using electronic mail (email) software Topic 2 - Writing email Topic 3 - Sending email Topic 4 - Using advanced send options Part II: Managing Electronic Mail Topic 5 - Organizing your mail Topic 6 - eMail constraints Part III: Maintaining Contacts, Lists & Accounts Topic 7 - Working with contacts Topic 8 - Maintaining lists Topic 9 - Maintaining email accounts Part IV: Collaborating Online Topic 10 - Making the most of collaborating online Topic 11 - Using web-based mail (webmail) Topic 12 - Using instant messaging (IM) and other collaborative tools Topic 13 - Using online forums Part V: Organizing Schedules Topic 14 - Establishing schedule requirements Topic 15 - Scheduling tools Topic 16 - Managing schedules using Outlook Topic 17 - More operations in Outlook.