Originally written as a study guide to assist individuals preparing for the Certified Crisis Operations Manager examination, this volume provides a reference manual for emergency managers on the organizational structures, facilities, and procedures used to manage disaster response operations. The focus is on management of operations during the period immediately prior to disaster onset, the event impact, and the immediate post impact period. Topics covered include the Incident Command System, Command Posts, Emergency Operations Center facilities and organization, emergency plans and guidance documents, information management, interface procedures, communications, strategy and tactics, decision processes, risks and safety, media relations, documentation, stress management, and standards and ethics.