Close that Sale!: A guide to top selling techniques, including 52 skill-honing exercises: TY Business Skills
Autor Roger Brooksbanken Limba Engleză Paperback – 29 oct 2010
Based on the five stage OIMCO selling model it covers:
-Opening-phase selling skills, including taking control of your selling space and sizing up the customer
- Interviewing-phase selling skills, including asking open-style questions , listening actively and triggering your customer's imagination
- Matching-phase selling skills , including applying the SELL formula, translating benefits into real money and mastering the art of storytelling
-Closing-phase selling skills, including tuning in to buying signals, manufacturing a close and perfecting the art of silence
- Objection-handling-phase selling skills, including conditioning yourself positively to objections, pre-handling predictable objections and playing CATCH with every objection raised
All neatly summed up in 52 skill honing sections, with skill-enhancing exercises, to perfectly suit a busy life in sales.
NOT GOT MUCH TIME?
One and five-minute introductions to key principles to get you started.
AUTHOR INSIGHTS
Lots of instant help with common problems and quick tips for success, based on the author's many years of experience.
TEST YOURSELF
Tests in the book to keep track of your progress.
EXTEND YOUR KNOWLEDGE
Extra online articles at www.teachyourself.com to give you a richer understanding.
THINGS TO REMEMBER
Quick refreshers to help you remember the key facts.
TRY THIS
Innovative exercises illustrate what you've learnt and how to use it.
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Specificații
ISBN-13: 9781444104943
ISBN-10: 1444104942
Pagini: 160
Ilustrații: illustrations
Dimensiuni: 128 x 198 x 11 mm
Greutate: 0.18 kg
Ediția:New.
Editura: John Murray Press
Colecția Teach Yourself
Seria TY Business Skills
Locul publicării:London, United Kingdom
ISBN-10: 1444104942
Pagini: 160
Ilustrații: illustrations
Dimensiuni: 128 x 198 x 11 mm
Greutate: 0.18 kg
Ediția:New.
Editura: John Murray Press
Colecția Teach Yourself
Seria TY Business Skills
Locul publicării:London, United Kingdom
Cuprins
- : Meet the author
- : Only got a minute?
- : Introduction
- : Acknowledgements
- : Ch 1 Opening-phase selling skills
- : 1 Go through a set-up routine
- : 2 Project your professionalism
- : 3 Do the handshake one-two-three-four
- : 4 Introduce your company as a ‘perfect partner’
- : 5 Build STAR-quality rapport
- : 6 Qualify your customer
- : 7 Take control of your selling space
- : 8 Use an appropriate attention-grabber
- : 9 Set an agenda
- : 10 Size up your customer
- : Ch 2 Interviewing-phase selling skills
- : 11 Ask plenty of open-style questions
- : 12 Trigger your customer’s imagination
- : 13 Use closed questions with pinpoint precision
- : 14 Employ the SPOTS interviewing framework
- : 15 Mirror the customer’s ‘personal vocabulary’
- : 16 Signal your questions
- : 17 Listen actively
- : 18 Read your customer’s body language
- : 19 Provide information-affirmation
- : 20 Keep control of the interview
- : Ch 3 Matching-phase selling skills
- : 21 Apply the SELL formula
- : 22 Sell matching benefits
- : 23 Demonstrate your benefits
- : 24 Translate benefits into pounds and pence
- : 25 Substantiate your claims
- : 26 Master the art of storytelling
- : 27 Handle your product with pride
- : 28 Power-pack your benefits
- : 29 Know when and how to mention the competition
- : 30 Sell your secret weapon
- : Ch 4 Closing-phase selling skills
- : 31 Tune in to buying signals
- : 32 Trial close after a weak buying signal
- : 33 Full close after a strong buying signal
- : 34 ‘Manufacture’ a close
- : 35 Deploy the summary-of-benefits close
- : 36 Perfect the art of silence
- : 37 Help your customer to make up their mind
- : 38 Cultivate the right closing vocabulary
- : 39 Ensure the sale is properly CLOSED
- : 40 Time your exit
- : Ch 5 Objection-handling-phase selling skills
- : 41 Condition yourself positively to objections
- : 42 Pre-handle predictable objections
- : 43 Play CATCH with every objection raised
- : 44 Flush out the real objection
- : 45 Use arithmetic to handle price objections
- : 46 Seek out your customer’s advice
- : 47 Trade a minor price concession
- : 48 Use the ATTACK formula
- : 49 Resort to a tactic of last resort
- : 50 Bring your customer back down the mountain
- : Where to from here?
- : Selling skills self-assessment questionnaire
- : Postscript: a code of ethics for the professional salesperson
- : Index