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Cause Analysis Manual: Incident Investigation Method & Techniques, by Fred Forck - Rothstein Associates Inc.
From 30+ years of experience as a performance improvement consultant, self-assessment team leader, and trainer, Fred Forck, CPT, understands what you need to get the job done. He leads you through a clear step-by-step process of root cause evaluation, quality improvement, and corrective action. Using these straightforward tools, you can avoid errors, increase reliability, enhance performance, and improve bottom-line results -- while creating a resilient culture that avoids repeat failures. The key phases of this successful cause analysis include:

• Scoping the Problem
• Investigating the Factors
• Reconstructing the Story
• Establishing Contributing Factors
• Validating Underlying Factors
• Planning Corrective Actions
• Reporting Learnings

At each stage, Cause Analysis Manual: Incident Investigation Method and Techniques gives you a wealth of real-world examples, models, thought-provoking discussion questions, and ready-to-use checklists and forms.
The author provides:

• references for further reading
• hundreds of illustrative figures, tables, and diagrams
• a full glossary of terms and acronyms
• professional index

You know that identifying causes and preventing business-disrupting events isn't always easy. By following Fred Forck's proven steps you will be able to identify contributing factors, align organizational behaviors, take corrective action, and improve business performance