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Call Center Scripts A Complete Guide - 2020 Edition

De (autor)
Notă GoodReads:
en Limba Engleză Paperback – 06 Sep 2019

How does this affect the customer experience, and how would the customer like this to be improved? How does your organization go about generating the ideas needed to enrich customer experiences in a way that makes your brand memorable? As related to customer experience efforts, to what extent do talents/skills exist in your organization? How is employee experience affecting customer experience? What are the most challenging aspects of executing digital customer engagement?

This powerful Call Center Scripts self-assessment will make you the established Call Center Scripts domain assessor by revealing just what you need to know to be fluent and ready for any Call Center Scripts challenge.

How do I reduce the effort in the Call Center Scripts work to be done to get problems solved? How can I ensure that plans of action include every Call Center Scripts task and that every Call Center Scripts outcome is in place? How will I save time investigating strategic and tactical options and ensuring Call Center Scripts costs are low? How can I deliver tailored Call Center Scripts advice instantly with structured going-forward plans?

There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Call Center Scripts essentials are covered, from every angle: the Call Center Scripts self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Call Center Scripts outcomes are achieved.

Contains extensive criteria grounded in past and current successful projects and activities by experienced Call Center Scripts practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Call Center Scripts are maximized with professional results.

Your purchase includes access details to the Call Center Scripts self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific Call Center Scripts Checklists

- Project management checklists and templates to assist with implementation


Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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ISBN-13: 9780655914938
ISBN-10: 0655914935
Pagini: 456
Dimensiuni: 152 x 229 x 24 mm
Greutate: 0.6 kg
Editura: 5STARCooks