Organizations invest significant time, effort, and resources in improving performance, yet many transformation efforts struggle to gain traction or sustain results over time. Leaders may understand the principles of operational excellence, but translating those principles into daily behaviors, aligned systems, and lasting cultural change remains a persistent challenge.
Build Excellence is the companion book to the Shingo Institute's capstone workshop of the same name. Building on the concepts introduced throughout the Shingo workshop series, this book demonstrates how to integrate systems that drive behavior toward ideal, as informed by the principles in the Shingo Model. Using the Plan-Do-Check-Adjust (PDCA) cycle as a framework, it provides a structured approach to cultural transformation that helps organizations align purpose, strategy, systems, and behaviors to achieve desired results consistently.
Rather than prescribing a single implementation model, Build Excellence explores the common elements found in successful transformations. Through real-world examples and in-depth case studies, readers will learn how to strengthen strategy execution, design systems that reinforce ideal behaviors, assess organizational maturity, and create learning cycles that accelerate continuous improvement.
In Build Excellence, readers will discover how the Shingo Model can be applied beyond the classroom to build cultures where improving the work becomes part of the work itself. Whether supporting an existing transformation effort or beginning a new journey toward organizational excellence, this book provides practical guidance for turning principles into action and sustaining meaningful change over time.