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Boomerang!

Autor Nick Drake-Knight
en Limba Engleză Paperback – 30 sep 2007
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
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Specificații

ISBN-13: 9781905665518
ISBN-10: 1905665512
Pagini: 260
Dimensiuni: 140 x 216 x 14 mm
Greutate: 0.3 kg
Editura: Pollinger Limited
Locul publicării:United Kingdom