The 2015 re-edition has been reviewed, proof-read and augmented to consider your feedback and comments. And, naturally, the story remains the same: Late 2013, tired of my road warrior life, I felt the whinny needs to share my experiences flying on American Airlines: Chronically delayed flights Infected tray tables Tap water contaminated with fecal substance Complete lack of information from the gate agents Absolute refusal to take responsibility on schedule and operations Clear denial of any sort of liability Fragile Information Technology Infrastructure Shameless lies to explain why planes are diverted Numerous technical problems, and Unequal Customer Services Inefficient gate agents and unfriendly flight attendants Under-trained or incompetent pilots... I wanted to share my frustration, and inform passengers of their rights. So, Enjoy your flight "