Nobody wants to say dumb things. But we all do. The first step towards reducing the number of dumb things you say is to know what the dumb things are. Based on thirty years of research with millions and millions of conversations, this book contains the secrets of overcoming these blunders: Using Bad Bookends Starting with Wrong First Words Not Choosing Your Words Well Poor Questions and Bad Listening Focus-on-Me Attitude Wrong Tone Not Diffusing Difficult Drama 7 Dumb Things We All Say is quick and enjoyable reading. Action strategies are clearly outlined and provide a road map to success. If you are serious about communicating well-and like a spot of humor along the way-then this is the book for you.