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Touchpoint Leadership

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en Limba Engleză Carte Paperback – 03 Feb 2013

The early 21st century has witnessed an erosion of trust in business leaders -- in their capacity to deliver sustained growth and in the integrity that underpins their decisions.
In responding to these challenges, Touchpoint Leadership puts forward a new leadership paradigm, asserting that relationships are the primary asset of a business. Drawing on a diverse array of case studies from their coaching work, the authors demonstrate how successful leaders focus on personal, interpersonal, and organizational domains, illustrating concepts like power and trust, partnership, and the middle leadership layers of organizations through stories of their clients. They provide a developmental framework through which individuals can scrutinize their own leadership, inject it with new life and meaning and release the energy and creativity necessary for collective learning and growth.

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Specificații

ISBN-13: 9780749465780
ISBN-10: 0749465786
Pagini: 210
Dimensiuni: 160 x 232 x 11 mm
Greutate: 0.35 kg
Editura: Kogan Page

Cuprins


Our ethical code
Acknowledgements

Introduction
The Touchpoint Leadership proposition
The benefits of Touchpoint Leadership
About this book

01 The case for Touchpoint Leadership
The leadership challenge – and the paradoxes
Seeing leadership through a new lens: the Touchpoint Leadership proposition
The three domains of Touchpoint Leadership

02 Priming the touchpoint to become relational
Being fully present at the touchpoint
Personal growth through interaction at the touchpoint
Developing a relational perspective
Looking forward

03 Pivotal relationships – creating value within the organization
Connecting and reinforcing difference
Igniting connective energy at the touchpoint
Holding the relational space
Looking forward

04 Transforming partnership through the touchpoint
Introduction
The professional partnership ‘brand in action’
Building a coherent client relationship through connecting internal touchpoints
Footnote: partnering for client service across the business
Summary

05 Building and sustaining the collaborative enterprise
Introduction
Building connective leadership – vertically and horizontally
Catalysing connective learning
Trusting to act responsibly and freely
Conclusion

06 Developing touchpoint mastery
Introduction
A framework for learning
The Touchpoint Leadership developmental framework
Summary

Index

Notă biografică


Dr. Hilary Lines is an executive coach with Praesta, a worldwide leader in executive coaching. She is also a senior consultant with the Teleos Leadership Institute in the suburbs of Philadelphia, Pennsylvania. Lines is also a team coach, a facilitator and trusted advisor in organizational change, as well as an innovator in leadership development across the globe.

Dr. Jacqui Scholes-Rhodes is a leadership consultant, systemic coach and inquiry facilitator with Touchpoint Leaders. She is also an executive coach with Praesta, and she has worked in large corporate environments where she has led and facilitated large scale transformation across sectors.