The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees (Harvard Business Publishing)

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Notă GoodReads:
en Limba Engleză Hardback – November 2011
As a leader it's your job to get the most talent, energy, knowledge and inno1vationout of your employees. But how do you tap into that collective intelligence? And how do you go beyond simply connecting your workforce to actually seeing results from those connections?

The answer is social technology. In this book, two of Gartner's lead analysts share their experience working with more than 300 companies who have successfully used social technologies to collect, and capitalize on, the wisdom of their employees.

This book focuses on the business and management use of social media, not on the technologies themselves. It teaches leaders how to produce predictable business results using collaboration tools, and how to focus on desired results while freeing employees to create their own roadmaps.

Where other books have described social technology trends, and how companies are beginning to use Facebook, wikis and collaborative software to connect employees to each other, this book takes the crucial next step and provides a prescriptive framework of 6 core principles that will help business leaders facilitate and capitalize on the new environment and its resources. Those principles are:

  1. Participation: social media tools only work if everyone participates
  2. Collective Purpose: everyone must understand the goal of participating to ensure useable outcomes
  3. Transparency: Everyone must be privy to eath other's contributions so that content can be improved, corrected and allowed to evolve
  4. Independence: Every participant must be able to contribute anytime, without having to request admittance
  5. Capture and Contribute: contributions must be recorded and remain available for others to view, share and argue over
  6. Emergence: you can't predict what will happen in this collaborative state. You must be willing to allow for unexpected outcomes like unknown expertise, new work processes, etc
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ISBN-13: 9781422172360
ISBN-10: 1422172368
Pagini: 252
Dimensiuni: 163 x 236 x 25 mm
Greutate: 0.48 kg
Editura: Harvard Business Review Press
Colecția Harvard Business Publishing
Seria Harvard Business Publishing


“If you are planning to launch a collaboration initiative, have a quick read of this book to make sure you have thought through everything you need to do and get it right first time.” — BCS, the Chartered Institute of IT

“The book includes useful examples of companies that have transformed themselves into “social organisations.” — CPO Agenda

“Shows how to turn ad hoc collaboration into a disciplined strategy to achieve key business goals.” — Engineering and Technology

One of the best books to help your team is The Social Organization: How to Use Social Media to Tap the Collective Genius of Your Customers and Employees. It covers the best ideas for managing employees and customers through social media. Authors Anthony Bradley and Mark P. McDonald, group vice presidents at Gartner Research, crafted a thoughtful book.” – Small Business Trends

"Bradley and McDonald practically present the process of becoming a social organization where employees, customers, suppliers, and all other stakeholders are direct participants in the creation of value." – T+D magazine, The American Society Society for Training & Development (ASTD)

Featured on the CIO Insight 2011 Fall Reading List.

Notă biografică

Anthony J. Bradley is a group vice president in Gartner Research. His responsibilities include advising clients on the enterprise employment of social media and social software solutions. Mark P. McDonald is a group vice president and head of research in Gartner Executive Programs, working with executives on the business application of information technology.