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The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance

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en Limba Engleză Hardback – 16 Nov 2013
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Gold Medal Winner of the 2015 Axiom Book Award for best business theory book!
The Definitive Guide to Process Improvement and Operational Excellence
Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes.
This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more “process mature,” and to enable process excellence from start to finish.
Coverage includes:
  • The process improvement overview
  • Process maturity
  • Process-Oriented Architecture (POA)
  • Creating a process ecosystem
  • Managing process improvements
  • The process improvement organization
  • Process improvement aptitudes
  • Case examples
  • Process improvement templates and instructions
Praise for The Process Improvement Handbook
“I believe that this is a book that will end up with many yellow highlights in almost every chapter. You are wise to buy this book; you’ll be even wiser if you apply its contents to the way your organization functions.” —H. James Harrington, Ph.D., prolific author of over 35 Process Improvement books, CEO Harrington Institute
“Tristan Boutros and Tim Purdie have delivered a true gift to all business process management professionals, and to the business community as a whole. Comprehensive in scope, deliberate in focus, deep in expert knowledge, and highly practical in its wisdom, The Process Improvement Handbook enables the reader to put it all together and take a more integrative approach to improving business performance. With so much already written on the topic of process improvement, the authors tackle the challenge of differentiation head on by defining a compelling business case for this work—identifying critical links to other enterprise management disciplines and defining key contributions to organizational agility and value innovation. If real knowledge is less a matter of knowing everything and more about knowing where to find everything, then this book is an indispensable resource for everyone seeking answers to performance challenges.” —Joseph A. Braidish, Director of Consulting and Training, Rummler-Brache Group
“Boutros and Purdie present a framework that is invaluable for any organization looking to improve its processes (and what organization isn’t looking to do that). Concise, clear, and credible, this handbook is full of ideas and approaches that will benefit anyone working with Process Improvement.” —Mike Jacka, author of Business Process Mapping: Improving Customer Satisfaction, Second Edition
“Finally, we have book that takes Process Improvement from theory to templates. There are a lot of books that poke at pieces of Process Improvement structure, but this book finally takes us across the entire spectrum. It is invaluable in two ways: it is a valuable resource for identifying and understanding the role and impact of a process within an organization, and it is a valuable ongoing ref
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ISBN-13: 9780071817660
ISBN-10: 0071817662
Pagini: 416
Ilustrații: illustrations
Dimensiuni: 191 x 241 x 25 mm
Greutate: 0.88 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill Education
Locul publicării: United States


Section I—The PI Body of Knowledge
Ch 1: Introduction
Ch 2: The PI Context Section II—The Process Management Knowledge Areas
Ch 3: POA
Ch 4: Process Maturity
Ch 5: Creating a Process Ecosystem
Ch 6: Managing PIs
Ch 7: The PI Organization
Ch 8: PI Competencies
Section III—Applying the Process Improvement Body of Knowledge
Ch 9: Case Examples
Ch 10: Process Improvement Templates and Instructions
Section IV—Appendices
A: Process Oriented Architecture Roadmap
B: Contributors and Reviewers of PIBoK Guide 2012 Edition
C: Templates
D: Table of Illustrations and Figures
Section V—Glossary and Bibliography