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The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift

De (autor) , Cuvânt înainte de Maria Martinez
Notă GoodReads:
en Limba Engleză Hardback – 29 Jun 2020

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. This book will give examples and specifics of how companies can transform through Customer Obsession. This book will address the pains of transforming organizational charts, leadership roles and responsibilities and strategies, so the whole company works together in total service to the customer. It will give leaders an understanding of how their digital implementations will make them more Amazon-like, deliver recurring revenue, less churn and customer retention.

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Specificații

ISBN-13: 9781119572763
ISBN-10: 1119572762
Pagini: 384
Dimensiuni: 161 x 235 x 31 mm
Greutate: 0.57 kg
Editura: Wiley
Locul publicării: Hoboken, United States