The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service: Quick, Effective Activities for Making Great Impressions, Problem-Solving and Improved Customer Serv (Big Book Series)De (autor) Edward E. Scannell, Colleen Rickenbacher
en Limba Engleză Carte Paperback – 31 Jul 2010
Always say and do the right thing at the right time!Developing the necessary skills critical to teamwork and company success—taught in a fun group formatMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.
These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.
The Big Book of People Skills Games helps you:
- Improve internal and external communication
- Promote group thinking on potential problems facing the company
- Build stronger relationships with coworkers and clients
- Teach your team about proper work procedures
Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We're in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem SolvingChapter 15. Emotional Intelligence; Chapter 16. It's About Time!!Chapter 17. We've Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors
Edward E. Scannell is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors. Colleen Rickenbacher has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication.