The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

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en Limba Engleză Carte Paperback – June 2010

Make workplace conflict resolution a game that EVERYBODY wins!

Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities).
Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line.
Let The Big Book of Conflict-Resolution Games help you to:
  • Build trust
  • Foster morale
  • Improve processes
  • Overcome diversity issues
  • And more
Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
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ISBN-13: 9780071742245
ISBN-10: 0071742247
Pagini: 240
Dimensiuni: 191 x 234 x 13 mm
Greutate: 0.41 kg
Editura: McGraw Hill Education
Colecția McGraw-Hill Education
Locul publicării: United States


Introduction: Why Every Employee Needs Conflict Resolution Training;How to Use this Book; Part 1. Communication; Part 2. Diversity; Part 3. Trust; Part 4. Perspective; Part 5. Emotional Intelligence; Part 6. Collaboration

Notă biografică

About the Author
Mary Scannell (Tempe, Arizona)
is the founder of, and is co-author of the The Big Book of Team-Motivating Games.