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Successful Customer Care in a Week: Teach Yourself (Teach Yourself)

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en Limba Engleză Carte Paperback – 30 Apr 2012
The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
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Specificații

ISBN-13: 9781444159851
ISBN-10: 1444159852
Pagini: 128
Dimensiuni: 130 x 193 x 13 mm
Greutate: 0.15 kg
Editura: Teach Yourself
Seriile Teach Yourself , Teach Yourself: Business