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Six Sigma for Financial Services: How Leading Companies Are Driving Results Using Lean, Six Sigma, and Process Management

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en Limba Engleză Carte Hardback – 16 Dec 2006
Strategies to turn your financial organisation into a lean, mean, results-generating machine Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision.
Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders.
Key features
  • This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations
    • Hayler and Nichols have applied the methods in this book at large companies, including American Express
    • Includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ISISI Bank in India, and Merrill Lynch
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    Specificații

    ISBN-13: 9780071470377
    ISBN-10: 0071470379
    Pagini: 248
    Dimensiuni: 155 x 231 x 23 mm
    Greutate: 0.54 kg
    Editura: McGraw Hill Education
    Colecția McGraw-Hill Education
    Locul publicării: United States

    Cuprins

    What is a Process Led Organization What is an Integrated Process Vision?
    What is an End-to-End Process Results Orientation?
    How do I adopt an End-to-End Process Oriented Approach to Decision Making?
    How do I Build Process Capabilities?
    What are the required Process Communications?
    How do I establish A Balanced Set of End-to-End Process Measurements?
    What is a Robust Process Management Measurement Engine?
    How do I apply this to Daily Operations?
    How does this become a Continuous Quest for Improvement?
    What are the Process Language, Methods, Tools & Techniques I need to know?
    How do I create a Process Culture?