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Salesforce Service Cloud For Dummies

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en Limba Engleză Carte Paperback – 28 Apr 2015
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud

Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing--for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.

  • Examines how to enable your agents to provide efficient service
  • Discusses how to interact with customers through any channel
  • Offers insights on improving internal communication and collaboration
  • Shows how to resolve customer's questions in a timely manner

Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.

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Specificații

ISBN-13: 9781119010685
ISBN-10: 1119010683
Pagini: 384
Dimensiuni: 188 x 235 x 20 mm
Greutate: 0.50 kg
Editura: Wiley
Locul publicării: Hoboken, United States

Public țintă

This book will serve as an instructional guide for employees or other business users using Salesforce Service Cloud regularly; IT or Support managers of a company that has just purchased Service Cloud; and Salesforce.com consultants.

Salesforce.com Service Cloud is estimated to have nearly 680,000 subscribers, and accounted for 27% of the company′s quarterly revenue in Q1 of 2014. Salesforce.com is predicting a 40% annual growth rate for the Service Cloud product, which is a faster growth rate than the flagship Sales Cloud product.