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Pragmatic Application of Service Management: The Five Anchor Approach

Autor Suzanne D. Van Hove, Mark Thomas, Van Hove S. D.
en Limba Engleză Paperback – 7 mar 2014
Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT(r)5, ISO/IEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function.
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Specificații

ISBN-13: 9781849285148
ISBN-10: 1849285144
Pagini: 100
Dimensiuni: 140 x 216 x 5 mm
Greutate: 0.13 kg
Editura: Itgp

Notă biografică

Dr. Suzanne D. Van Hove, Founder and CEO of SED-IT, holds degrees from several universities and has certifications in ITIL and ISO/IEC 20000. She continues to be active in itSMF USA, as well as within the international community. || Mark Thomas is the founder and president of Escoute Consulting, an IT governance consultancy focusing on helping enterprises realise benefits through risk and resource optimisation. As a nationally known ITIL and COBIT expert with more than 20 years of professional experience, Mark's background spans leadership roles from data centre chief information officer (CIO) to management and IT consulting. Mark has led large teams in outsourced IT arrangements, conducted project management office (PMO), service management and governance activities for major project teams, and managed enterprise applications implementations across multiple industries. Mark has an array of industry experience in the healthcare, finance, manufacturing, services, high technology and government verticals. When he's not travelling, Mark lives with his family in the Kansas City, MO, area and claims to be a 'certified' barbeque judge in his spare time.