Itil Service Strategy: Guidance for Practitioners

De (autor)
Notă GoodReads:
en Limba Engleză Carte Paperback – 31 Jul 2011
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key features: The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary.
Citește tot Restrânge

Preț: 53334 lei

Preț vechi: 56738 lei

Puncte Express: 800

Preț estimativ în valută:
10889 13426$ 9617£

Carte disponibilă

Livrare economică 30 martie-10 aprilie
Livrare express 23-27 martie pentru 6671 lei

Preluare comenzi: 021 569.72.76


ISBN-13: 9780113313044
ISBN-10: 0113313047
Pagini: 483
Dimensiuni: 216 x 277 x 28 mm
Greutate: 1.76 kg
Ediția: 2
Editura: Stationery Office Books (TSO)


"Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively." -- Helen Sussex "Logica"