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Improving Service Quality Through Action Research, as Applied in the Expanded Programme on Immunization (Epi) (Etudes Du Reseau International de Droit de L'Environement, nr. 38)


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The World Health Organization (WHO) launched the Expanded Programme on Immunization (EPI) more than 10 years ago with the aim to protect the world's children against diphtheria, pertussis, tetanus, polio, measles and tuberculosis before their first birthday. In many developing countries, national EPIs have achieved high immunization coverage rates. However, decreasing health budgets threaten to affect the success of the programme. With limited resources, improving EPI service quality becomes one of the most important options to sustain or increase immunization coverage. This case study from Zimbabwe presents a new model to assess and improve EPI service quality at district level. The model is based on an iterative and participatory action research strategy, using a combination of quantitative and qualitative reserach methods. This approach bears relevance to quality improvement in other health programmes as well.
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Specificații

ISBN-13: 9783631477663
ISBN-10: 363147766X
Pagini: 138
Dimensiuni: 210 x 151 x 9 mm
Greutate: 0.22 kg
Editura: Peter Lang Gmbh, Internationaler Verlag Der W
Seria Etudes Du Reseau International de Droit de L'Environement


Notă biografică

The Author: Oliver Razum graduated from Heidelberg University Medical School in 1988. From 1990 to 1992, he was Acting District Medical Officer in Chimanimani District, Zimbabwe. He is currently a scientific associate at the Institute of Tropical Hygiene and Public Health in Heidelberg, Germany.