This is the only text designed specifically for the new CIPD Certificate in HR Practice. This new edition covers all of the learning outcomes of the new CIPD Certificate in HR Practice. It features three new chapters on Job Analysis and Design, Reward Systems and Change Management following reviewer feedback that this they should be included. It focuses more on customer service skills in order to cover the content of the new standard, as well as more on employment law as requested by our academic reviewers. There are more examples of real-life practice to help students relate the theory to the real world and to further embed the learning. It also includes an online resource centre for tutors, PowerPoint slides for lectures, tutor guidelines, short and longer additional case studies to accompany each chapter, and for students Web links to relate the theory to real-world practice.