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Excellence in Managing Worldwide Customer Relationships (Global Warrior Series)

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en Limba Engleză Hardback – 08 Nov 2016
Everycompanyisrecognizingthecriticalimportanceofprotectingitscustomerbasebyraisingthebarofitscustomerserviceprowess.ExcellenceinManagingWorldwideCustomerRelationshipsidentifiestheriskscompaniesfacewhenexpandingtheirbusinessmodelinbothdomesticandoverseasmarketsandofferssolutions,strategies,andastructuretominimizeobstacleswhensellingtodomesticandforeignmarketswhilesatisfyingcustomersanddevelopingnewbusiness.
ThisfifthbookintheGlobalWarriorSerieslooksattheobstaclesincustomerservicemanagementandprovidesa10-stepprocessfordevelopingabest-practicesapproachthatoffersthebestopportunityforexcellence,worldclassinitiatives,andhighclientsatisfactionandretentionlevels.Itfocusesontechnology,alongwithothermeasuresandhowitcanbeutilizedincustomerservicerelationshipsthatwillenhancethecustomers'loyalty.AscompaniesgrowwithintheirNorthAmericanmarketsandinternationally,thebookwillalsolookatcustomerserviceinhomemarkets,aswellasinglobaloperations,culturalissues,andexpandingintoworldmarkets.
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Specificații

ISBN-13: 9781482226195
ISBN-10: 1482226197
Pagini: 364
Ilustrații: 0; 170 Illustrations, black and white
Dimensiuni: 241 x 165 x 26 mm
Greutate: 0.7 kg
Editura: Apple Academic Press Inc.
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