Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit
De (autor) Cindy Barnes, Helen Blake, David Pinderen Limba Engleză Hardback – November 2014
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Specificații
ISBN-13: 9780749476519
ISBN-10: 0749476516
Pagini: 256
Dimensiuni: 156 x 234 x 14 mm
Greutate: 0.5 kg
Editura: Kogan Page
ISBN-10: 0749476516
Pagini: 256
Dimensiuni: 156 x 234 x 14 mm
Greutate: 0.5 kg
Editura: Kogan Page
Notă biografică
Cindy Barnes, Helen Blake, David Pinder
Cuprins
Chapter - 00: Introduction; Chapter - 01: What do you really think about customers?; Chapter - 02: What is a value proposition?; Chapter - 03: The value-focused approach; Chapter - 04: Creating your value proposition; Chapter - 05: Value Proposition Builder: Market; Chapter - 06: Value Proposition Builder: The value experience; Chapter - 07: Value Proposition Builder: Offerings; Chapter - 08: Value Proposition Builder: Benefits; Chapter - 09: Value Proposition Builder: Alternatives and differentiation; Chapter - 10: Value Proposition Builder: Proof; Chapter - 11: Value proposition template and value proposition statement; Chapter - 12: Message development; Chapter - 13: Implementation; Chapter - 14: Starting and sustaining; Chapter - 15: The value-focused enterprise