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Building an Enterprise-Wide Business Continuity Program

Editat de Kelley Okolita
Notă GoodReads:
en Limba Engleză Carte Hardback – August 2009
If you had to evacuate from your building right now and were told you couldn’t get back in for two weeks, would you know what to do to ensure your business continues to operate? Would your staff? Would every person who works for your organization?
Increasing threats to business operations, both natural and man-made, mean a disaster could occur at any time. It is essential that corporations and institutions develop plans to ensure the preservation of business operations and the technology that supports them should risks become reality.
Building an Enterprise-Wide Business Continuity Program goes beyond theory to provide planners with actual tools needed to build a continuity program in any enterprise. Drawing on over two decades of experience creating continuity plans and exercising them in real recoveries, including 9/11 and Hurricane Katrina, Master Business Continuity Planner, Kelley Okolita, provides guidance on each step of the process. She details how to validate the plan and supplies time-tested tips for keeping the plan action-ready over the course of time.
Disasters can happen anywhere, anytime, and for any number of reasons. However, by proactively planning for such events, smart leaders can prepare their organizations to minimize tragic consequences and readily restore order with confidence in the face of such adversity.
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Specificații

ISBN-13: 9781420088649
ISBN-10: 1420088645
Pagini: 326
Ilustrații: 2 b/w images
Dimensiuni: 157 x 236 x 23 mm
Greutate: 0.59 kg
Ediția: 1
Editura: Auerbach Publications

Public țintă

Business continuity professionals, crisis planners, risk managers, local and regional emergency management professionals, operational managers, facility managers, crisis communication professionals.

Cuprins

Introduction: Where It All Began From Someone Who Was There
 
A History of Business Continuity and Disaster Recovery
 
Business Continuity vs. Disaster Recovery ߝ What’s the Difference?
 
Data Center Driven to Business Driven
 
Selling the Program
 
Why It Matters
 
Why No One Believes In the "Big" One
 
Finding the One They Can’t Say "So What" or "It Will Never Happen" to
 
Project Initiation and Management ߝ Who, What, When
 
Your Planning Team and How to Find Them
 
Key Deliverables
 
The Project Plan
 
Risk Evaluation and Control
 
Risk Management 101 ߝ Elements of Risk
 
Most Common Risks and Controls for Them
 
Industry Risks
 
Natural Hazard Risks
 
Don’t Forget the Neighbors
 
Where to Spend Your Mitigating Dollars
 
What Risks You Should be Building Plans For
 
Business Impact Analysis
 
What is It?
 
Why It’s About Time Sensitivity, Not Criticality
 
Assessing Impacts ߝ Dollars, Customers and Regulators
 
How to Do This and Get it Right
 
Sample BIA Survey
 
A Sample Simple BIA Form
 
Resource Requirements
 
How Many, What Type, and Where
 
Interdependencies—Who Else Needs to Know/Who Else Needs to Help
 
Technology Reviews—Business People and Technology People Speak Different Languages
 
Vital Records Program
 
The End Product—The Business Function Index
 
Recovery Strategies
 
What Are the Options and What’s good and Bad about Them?
 
Selecting a Recovery Strategy
 
Performing a Cost/Benefit Analysis
 
Selling the Solution to Management
 
Implementing the Recovery Strategies
 
Documenting the Plan
 
What Are the Components of the Plan?
 
The Sample Plan
 
How to Use the Sample Plan
 
Distribution of the Plan
 
Plan Maintenance Strategies
 
Training and Awareness
 
The Question
 
Different Training for Different People
 
Training Methods
 
Testing the Recovery Plans
 
The First Rule of Testing
 
Types of Tests and When to Use Them
 
Test Planning
 
Test Execution
 
Why You Cannot Fail
 
Test Reporting
 
Test Schedules
 
Technology Testing Questions
 
Business Testing Questions
 
Sample Test Plan
 
Sample Test Report
 
Coordinating with Public Agencies
 
What You Can Expect From Them
 
Who You Should Have a Relationship With Before There is a Crisis
 
How to Engage Them in Your Program
 
Who Are the Regulators in Your Industry?
 
Crisis Management
 
What Happens When It Happens for Real
 
Crisis Management as Part of Your Program
 
Event Management Process- How to Build a Process to Handle All Events that Impact Your Company so You Can Practice the Process Every Day
 
Crisis Management Exercises
 
Crisis Leadership Training for Your Senior Team
 
Crisis Communications
 
Handling the Media
 
Communicating to Customers
 
Communicating to Vendors
 
Communicating to Employees
 
Basic Dos and Don’ts of Media Communications
 
Prepared Messages
 
Methods and Tools of Effective Communications
 
Pandemic Planning
 
Why is it Different?
 
What is a Pandemic?
 
Pandemics in the Last Century
 
What is "Bird Flu" and Why are We Worried
 
Pandemic Planning Assumptions from the CDC
 
What a Pandemic Could Mean to Your Business
 
What You Should Do Now To Be Prepared
 
Pandemic Planning Checklist
 
Life Safety
 
Floor Wardens
 
Evacuation Drills
 
Assembly Areas
 
Workplace Violence Programs
 
Industry Certifications
 
Business Continuity at Home
 
Be Ready When a Disaster Strikes You Personally
 
The Regulatory Environment
 
Other Areas of Risk Management that Matter to Business Continuity
 
Physical Security
 
Information Security
 
Records Management
 
Privacy
 
Vendor Management
 
Operational Risk Management
 
Internal/External Audit
 
The Future of Business Continuity
 
Summary
 
Step 1 …
 
Where to Get Additional Information
 
Suggested Websites Suggested Reading
 
Industry Conferences
 
Vendors

Recenzii

Okolita offers strategies for selling a business continuity plan to management, then provides the steps needed to get one in place that actually works. Considering how specialized much of the material is, the book is surprisingly easy to read as Okolita spices up the program with anecdotes from her own experience in corporate disaster planning.
Natural Hazards Observer


Chapter by chapter, the author lays out a practical foundation for constructing a program, and she does it in a way that even seasoned professionals will find illuminating. … Another valuable component of the book is the variety of templates and other tools found in the appendix.
— Brian Strong, CPP CBCP, in Security Management

Notă biografică

MBCP (Master Business Continuity Planner), Worcester, Massachusetts, USA