Autor Dennis Snow Books ExpressAutor Dennis Snow

Unleashing Excellence: The Complete Guide to Ultimate Customer Service (Hardback - 11 dec. 2009)

ISBN-13: 9780470503805 De (autor): Dennis Snow; Teri Yanovitch

A step–by–step guide to designing and implementing an amazing customer service culture In today′s competitive business environment, keeping customers happy is the key to long–term success. But some businesses provide much better customer service than others. A step–by–step guide to designing and implementing an amazing customer…

Preţ: 95,84 RON Livrare Gratuită: 6 până la 7 zile

Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, & Your Life (Hardback - 01 aug. 2008)

ISBN-13: 9781932021295 De (autor): Dennis Snow Publisher: DC Press

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like ''What…

Preţ: 91,70 RON Indisponibil

Unleashing Excellence: The Complete Guide to Ultimate Customer Service (Hardback - 01 sept. 2003)

ISBN-13: 9781932021066 De (autor): Dennis Snow; Teri Yanovitch Publisher: DC Press

This isn't your father's "customer service" book. With tons of such books littering the shelves of bookstores, "Unleashing Excellence" is truly a breath of fresh, encouraging air. Finally there is a no-nonsense, practical tool that will prove once-and-for-all that "customer service" isn't a myth. Jam packed with…

Preţ: 114,38 RON Indisponibil

Unleashing Excellence: The Complete Guide to Ultimate Customer Service (Paperback - 01 oct. 2008)

ISBN-13: 9781932021325 De (autor): Dennis Snow; Teri Yanovitch Publisher: Midpoint Trade Books Inc

Preţ: 89,68 RON Încă indisponibil